You can find useful information about staying safe in your home here.
If your home has gas central heating, this must, by law, have an annual safety check. As well as making sure that there is no risk of carbon monoxide leaks, the boiler will also be checked to make sure that it is in good working order. Our engineers will also check your smoke alarms at the same time.
We will send you an appointment in the post - the envelope will be marked:
"This is not a circular - important information about your home"
If you cannot be at home on the date or time given and wish to arrange an alternative date then please call 0845 702 3820.
All of our homes have smoke alarms. Get into the habit of testing your smoke alarm regularly to make sure they are working and so that all members of your family are familiar with the sound.
It's a good idea to make a fire escape plan so that everyone in your home knows how to get out in an emergency. You may also wish to choose a 'safe room' with a window where you can wait to be rescued and from where you can call the fire service.
The fire service offers a free fire safety check and advice. To book your free check call 0800 169 1234.
If you live in a block of apartments you will be given an evacuation plan which you should follow if the alarms are sounded. Do not use the lift or you could be trapped. You can see your fire evacuation plan here
Regular Fire Risk Assessments are carried out in all Properties with Communal areas. You can see the Schedule of Risk Assessments and when they are undertaken here
Asbestos is the name given to a group of naturally occurring fibrous minerals. Due to its strength and fire resistance Asbestos was used in a wide range of building materials and products.
Family Housing has developed an Asbestos Management Plan that sets out how we will identify and manage Asbestos in your home. You can read more on where Asbestos can be found, what we are doing to minimise the risk and what to do if you think there is asbestos in your home here
Legionnaires disease is a very dangerous form of pneumonia which can be caused by inhaling small droplets of water contaminated by the legionella bacteria. Legionnaire’s disease is easily preventable by putting in place some simple control measures, which you can read here
Take Five is a national campaign that offers straightforward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes email deception and phone-based scams as well as online fraud – particularly where criminals impersonate trusted organisations. Led by Financial Fraud Action UK (part of UK Finance) and backed by Her Majesty’s Government, advice has been provided on how to avoid various scams on the TAKE FIVE website.
The 24-hour number for non-emergencies is 101
Use this to report low-level incidents or anti-social behaviour. If you suspect that someone is receiving or selling stolen property then you can also call Crimestoppers on 0800 555 111.
Most burglaries are not planned in advance - keep your home and possessions safe by keeping windows and doors locked - even when you are at home or in the garden - and using timer switches when you are out.