Get Involved

Opportunities for you to make a difference

Get Involved

Opportunities for you to make a difference

Getting involved

Contact our Community Engagement officers Carol and Emma.

They are here to help engagement with you as tenants and the local communities. You can get involved with groups such as tenants panel, scrutiny panel and more. If you'd like to get involved at Family Housing contact the team.

Email: tenantparticipation@fha-wales.com

Tel: 01792 482762

Emma Williams

Carol Johns

Click here if you'd like to get involved

Your Opinion Counts

Feedback from tenants is very important to us – good or bad. It is only by finding out what you think that we can improve our services.

Provide Feed Back

It’s not all about meetings

You can be involved with many of the activities through email, post and telephone. Some of the activities are one-off, fun events.

If you want to become more involved, we will help with training and support.

The Easy Stuff

Fill in a satisfaction survey which you will receive in the post and you can be entered into a draw to win cash.

Open Days and Fun Days are used for gathering your opinions and to give you lots of useful information.

Our Annual Garden Competition is a fun way to get involved and improve your neighbourhood

Tenants' Panel

Tenants’ Panel is a group of tenants who meet to talk about what matters to all tenants.

The panel meet every 6 weeks in various locations to talk about what matters to tenants. There is an agenda and the meeting is run by a chairperson who is elected every 3 years with other officers such as a treasurer and secretary.

The best way to find out more is to visit the tenant website www.familytenant.co.uk or speak directly to an involved tenant by calling 07523 001745.

Scrutiny Group

Scrutiny Group is a group of tenants who inspect our services, challenge the way we do things and make recommendations.

The group decide what they want to inspect. They meet with officers of Family Housing and get the information they need. They then go out and talk to tenants to gather opinions. You can find copies of their reports on the tenant website www.familytenant.co.uk

You will need a certain level of skill to be a scrutiny member but training and support will be given. Talk to a member of the group by ringing 07523 001745.

Other Groups

Tenants & Residents’ Associations organise activities for their sites and are involved with local community groups. We can help you set one up.

Reading group check letters and leaflets before they are sent to tenants to make sure they are clear and can be understood.

Workstreams meet with the contractors which we use for our various repairs to talk about working relations and performance.

There are many other groups to be involved with which can involve one-off meetings or an ongoing commitment.

Family Housing Newsletter

Read our Summer Edition of Family Matters newsletter here!

If you would like to download any of the puzzles you will find them on our competition page along with the competition entry form.

You can also download a hard copy of Family Matters from here

TPAS Cymru - Tenant Pulse

TPAS Cymru are the tenant participation organisation for Wales. They’ve created an online tenant panel called Tenant Pulse which enables you to have your say on key tenant related issues. Your views help shape Welsh Government policy and other key organisations in Wales. You can sign up in minutes and for every survey you complete you’ll be entered in draws to win High St shopping vouchers. If you’d like to know more click on the Tenant Pulse button:

Tenant Pulse

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