Repair Services Information
During Covid-19
The following guide illustrates how we manage our repairs & maintenance service during the current Covid-19 pandemic. We have outlined the services you can expect to receive during the various phases of lockdown as set out by the Welsh Government. We are currently in the Red Phase.
Your safety and the safety of our staff and Contractors is our priority and we will only undertake work where it is safe to do so.
Our Contractors will carry out a risk assessment and will wear appropriate personal protective equipment before carrying out work.
We will ask you about your health and those in your household to establish if anyone has covid-19 symptoms before we enter your home.
For details on how to report a repair please click here
Repair Service
- We will provide a 24/7 emergency repairs service
- We will carry out Health & Safety checks in accordance with HSE & government guidelines.
- Our Estates Team will undertake bin store management & external building health & safety checks.
- We will carry out Inspections to Tenant’s homes in emergency situations.
- We will carry out empty property work
Repair Service
- We will carry out emergency repairs
- We will carry out Health & Safety checks in accordance with HSE & government guidelines.
- Our Estates Team will undertake bin store management , communal cleaning, external building health & safety checks.
- We will carry out Inspections to Tenant’s homes in emergency situations.
- We will carry out empty property work
- Our DEMS team will carry out painting to external communal areas
- We will carry out External works
Repair Service
- We will carry out emergency, urgent and routine repairs
- We will carry out Health & Safety checks in accordance with HSE & government guidelines.
- Our Estates Team will undertake Communal cleaning and Grounds maintenance
- We will carry out pre and post Inspections to Tenant’s homes including surveys to assess the condition of components such as kitchens & bathrooms.
- We will carry out empty property work
- We will carry out External works
- Our DEMS team will carry out painting to internal and external communal areas
- We will carry out smaller Adaptation works e.g. grabrails,
- We will undertake planned replacement of components that take 1 day to complete e.g Boiler replacement, shower installation
Repair Service
Our repairs and maintenance services will be fully operational, but we will ensure that all services are provided in line with government guidance such as social distancing, wearing of PPE etc
