At Family Housing, we are working with our tenants to set new standards, and we monitor performance so that customers know how we're doing.

Planning, setting priorities & Self-Evaluation

The Welsh Government requires all Housing Associations to publish their “Self-Evaluation” against a set of delivery outcomes which are in the Regulatory Framework.

In the report we provide an overview of the key areas where we are doing well and the difference we have made and where we recognise we need to improve.

STAR - Tenants Satisfaction Survey

We ask our tenants how satisfied they are with the homes and services we provide. The survey enables us to measure satisfaction with our services and to benchmark our performance against other housing associations in order to identify service improvements.

Scrutiny Panel

FHA’s Scrutiny Panel carries out independent reviews into our services. We always welcome feedback from our customers - whether that's a compliment, a complaint, or an idea for how we could improve – we’d love to hear from you!

If you would like to get involved in shaping and reviewing what we do please contact us - Tell us how you think we are doing.

Help to shape our services - You can help to shape our services for the better - Find out about the many ways you can get involved.

Value for Money

Our VFM statement provides an overview of our value for money objectives, how we are doing and our plans for the year ahead. This is our very first VFM Statement and we know that it will change and evolve as we embed value for money throughout the Association.

Regulatory Opinion

The way we deliver services and the measures we set ourselves  are decided with the assistance of our tenants and external regulators such as the Welsh Government, Care and Social Services Inspectorate for Wales and others.

The Regulatory Framework for Housing Associations Registered in Wales sets out the expectations to be met by housing providers to ensure that tenants get a fair deal and that public money is safeguarded.

The aim of the regulatory framework is to ensure that each association is:

  • Well governed
  • Financially viable
  • Delivering high quality services

Performance Summary

Our Performance Summary reports on the following categories, tenants, people, homes, finances and services. Our latest report can now be viewed.