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How do I report it?

You can report anti-social behaviour online or by giving your Community Housing Officer a call. Report it Find out who is your Community Housing Officer

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What is it?

Anti-social behaviour is behaviour that is likely to cause harassment, alarm or distress to one or more individuals not from the same household. It covers a wide range of problems from vandalism to noise, through to hate crime and domestic abuse. A full list is available in our anti-social behaviour policy.

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Can I carry out vehicle repairs?

Only minor repairs can be carried out in your drive and you are not allowed to offer vehicle repair services from your drive. If you have a caravan, you can park it in your own driveway, but not in any communal area.

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What are the penalties for parking without a permit

Many of our housing developments are covered by a private parking enforcement service which means that you can only park if you have a valid permit. Regular patrols are carried out to make sure that no unauthorised parking is taking place – the penalty for parking without a permit is a minimum of £40.

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Where can I park?

If you have a driveway or designated parking area, please use it.
Please do not park your car/van/motorbike where it might cause problems for others.
Please make sure that any visitors to your home do not cause an obstruction or nuisance to your neighbours when they park their vehicles.
All vehicles parked on Family Housing land (including your driveway) must be taxed and in a good state of repair. All untaxed vehicles must have a valid SORN certificate (Statutory Off Road Notification) and must not be parked in communal areas.

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Can I keep a pet?

If you would like to keep a dog or cat at your home you must get permission from the Tenancy Management Team first. Please ask permission before buying exotic pets pythons, tarantulas etc. as we have had problems when these types of pet have escaped in the past. If you keep a smaller pet, such as a hamster, guinea pig or fish you do not need permission.
A decision will be made based on the type of pet you want, the size of suitability of your home and if you already have pets at the property. We can take away permission at any time should your pet become a nuisance to others
You should not leave any dog out to exercise itself and they must be kept on a lead whenever they are on communal areas. You are expected to bag and bin any dog waste. Exceptions are made for guide dogs.

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Other ways to pay

There are lots of ways to pay rent including by Direct Debit, over the phone, and at local shops and post offices.

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Trouble Paying?

The consequences of not paying your rent are serious and can result in you losing your home. By contacting us early on 01792 460192 you will be able to set up an agreement to repay any rent owed.

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How can I pay online?

You can pay your rent online using our website. You will need your Tenancy reference number and debit or credit card.

Pay here

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Do I need contents insurance?

It’s up to you to insure your personal possessions. If you need contents insurance you can apply through a special scheme called ‘My Home’.

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What am I responsible for?

We will keep your home in a reasonable state of repair, but there are repairs you are responsible for. It is your responsibility to keep your home and internal decorations in good condition.

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How do I report a repair?

There are lots of ways to report a repair including over the phone, email and online.

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Where can I park?

If you have a driveway or designated parking area, please use it.
Please do not park your car/van/motorbike where it might cause problems for others.
Please make sure that any visitors to your home do not cause an obstruction or nuisance to your neighbours when they park their vehicles.
All vehicles parked on Family Housing land (including your driveway) must be taxed and in a good state of repair. All untaxed vehicles must have a valid SORN certificate (Statutory Off Road Notification) and must not be parked in communal areas.

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Do I need a TV Licence?

You must have a TV Licence if you want to watch or record live television programmes. It makes no difference what equipment you use, whether it is a laptop, PC, mobile phone, digital box, DVD recorder or TV set – you still need a licence. If you are caught watching live TV on any device without a licence you could face a hefty fine. One licence covers any number of TVs etc in your home.

There are a number of ways that you can pay for your TV Licence from a one off annual payment to spreading the cost by direct debit, weekly or monthly instalments by PayPoint or online or with a Payment or Savings Card.

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What information do you hold about me?

Any information we hold about you is treated in the strictest confidence and in line with all relevant laws. However, we may sometimes need to share some information with other agencies such as our contractors. You can ask to see any written information that we hold about you, please write to our Tenancy Management team at our Walter Road address.

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Can I keep a pet?

If you would like to keep a dog or cat at your home you must get permission from the Tenancy Management Team first. Please ask permission before buying exotic pets pythons, tarantulas etc. as we have had problems when these types of pet have escaped in the past. If you keep a smaller pet, such as a hamster, guinea pig or fish you do not need permission.
A decision will be made based on the type of pet you want, the size of suitability of your home and if you already have pets at the property. We can take away permission at any time should your pet become a nuisance to others
You should not leave any dog out to exercise itself and they must be kept on a lead whenever they are on communal areas. You are expected to bag and bin any dog waste. Exceptions are made for guide dogs.

Contact us