Privacy, Cookies and Data Protection

By accessing and continuing to use the Family Housing Association (Wales) website you agree to accept the statements below. If not, then please do not continue to use the website. The statements below may change from time-to-time and are effective immediately. Please check each time you access this page to review any changes.


We are committed to keeping any information we hold about you secure. We endeavour to ensure that any information that you send to us also remains secure. In order to prevent unauthorised access or disclosure of this data we have put in place physical, electronic and managerial procedures to help to safeguard and secure information we retain. We cannot accept responsibility for the security of any data sent to us via email unless steps are taken by you to secure or encrypt the data before sending it to us. Emails and attachments we send are scanned for viruses. No safeguards are 100% secure and, where appropriate, you should always carry out your own checks.

What we collect

We may collect information, such as the email addresses and telephone numbers you provide when you contact us online. This is used to help improve communication and/or the services we provide to you.


A cookie is a small file which is placed on your computer's hard drive by your browser. You can change your browser settings to stop cookies being stored on your computer. But this may affect how our website functions.

We use Google Analytics to analyse web traffic visiting the site.

Third-party cookies / links

Our website has links to third party websites. You will need to read and accept the privacy settings on each of the respective websites to ensure you wish to use these.

Data Protection - Your personal information

We do not share personal information with third parties unless we have your express permission, or are required by law to do so. During the course of dealing with your enquiries, such as property repairs, your information may need to be shared with the service providers  who are contracted to us and who are obliged to keep your details secure.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of this information please write to:

Data Protection Officer
Family Housing Association (Wales) Ltd
41-43 Walter Road

If you believe that any of the information about you is incorrect, or incomplete, then please advise us and we will endeavour to amend this as promptly as possible.