How we use your personal information

 

Protecting your personal information

The nature of our work means that we need to hold information about you and your household including details of any children living with you. Please be assured that we only ask you for information that we need to be able to provide you with a service. We refer to this as ‘legitimate business purpose’ and we take utmost care to keep your information safe. We do not use any automated decision-making processes.

We may also need to share some of your information with organisations we work with, such as:

  • Contractors that undertake repairs in your home
  • Care or support agencies that you may work with now or in the future
  • If we need to provide you with help and support with money matters
  • Communication services that we use to text or email you

Your personal information is confidential

We will never disclose information about you to anyone else unless it is an emergency, or someone has a legal right to access it, for example, the Police. If we need to disclose information about you, we will try our best to contact you beforehand, however, in an emergency we may need to disclose information without your agreement in order to keep people safe. Your information will be held within the EU and not transferred outside this area.

How long do we hold your information for?

You can ask to see the information we hold on you at any time. We hold your information for the lifetime of your tenancy or contract with Family Housing Association. Your information will be securely deleted six years after your tenancy or contract has ended.

 Your right to withhold or retract your information

You have right to withhold or retract your information at any time, however, this may affect our ability to provide you with a service.

 

Cookies and Data Protection

By accessing and continuing to use the Family Housing Association (Wales) website you agree to accept the statements below. If not, then please do not continue to use the website. The statements below may change from time-to-time and are effective immediately. Please check each time you access this page to review any changes.

A cookie is a small file which is placed on your computer's hard drive by your browser. You can change your browser settings to stop cookies being stored on your computer. But this may affect how our website functions.

We use Google Analytics to analyse web traffic visiting the site.

Third-party cookies/links

Our website has links to third party websites. You will need to read and accept the privacy settings on each of the respective websites to ensure you wish to use these.

Making a complaint

If you are unhappy with how we handle your information, please tell us about it. If you are still not satisfied you have the right to complain to the Information Commissioner’s Office.

Further information

For further information, you can read the full privacy notice below, speak to Farid Ali, Governance & Improvement Manager – on 01792 460192 or you can email us: farid.ali@fha-wales.com

 

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