Request a call back
Comments, compliments, complaints

My home needs a repair

How to report it

During normal office hours , 9am to 5pm Monday to Friday  


call              0800 435 223       

visit         our office at 43 Walter Road, Swansea, SA1 5PN 


write         to Repairs, 43 Walter Road Swansea SA1 5PN


You can also use the 'request a call back' button on the side of the page but please don't use this in an emergency.

We will ask for your preference for a morning or afternoon appointment and inform you of the priority allocated to your repair. 



What's happening with my repair?

What's happening with my repair?

If you have already reported a repair and wish to check on progress, then call 0800 435 223 and press 2 on your keypad. You will need the name of the contractor which is on the repair form.



IF IT'S AN EMERGENCY .. .....and the offices are closed in the evening or at weekends:

call        0800 435223

some examples of an emergency:

  • loss of heating in cold weather
  • extensive water leaks or flooding
  • structural failures
  • blocked toilet if there is only one in your home
  • a serious fire
  • broken lift
  • racist graffiti


  • call TRANSCO immediately 0800 111 999
  • turn off your gas supply at the meter
  • open windows and doors
  • do not use electric light switches or sockets



If you notice a strong unusual smell around sewer pipe covers, or water is very slow to drain from your toilet then you might have a blockage. Telephone Welsh Water  0800 085 3968.   See the Welsh Water website for tips to stop the block.