During normal office hours , 9am to 5pm Monday to Friday
0800 435 223
our office at 43 Walter Road, Swansea, SA1 5PN
to Repairs, 43 Walter Road Swansea SA1 5PN
You can also use the 'request a call back' button on the side of the page but please don't use this in an emergency.
We will ask for your preference for a morning or afternoon appointment and inform you of the priority allocated to your repair.
If you have already reported a repair and wish to check on progress, then call 0800 435 223 and press 2 on your keypad. You will need the name of the contractor which is on the repair form.
IF IT'S AN EMERGENCY .. .....and the offices are closed in the evening or at weekends:
some examples of an emergency:
If you notice a strong unusual smell around sewer pipe covers, or water is very slow to drain from your toilet then you might have a blockage. Telephone Welsh Water 0800 085 3968. See the Welsh Water website for tips to stop the block.