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Housing Services

This is where you will find out how to pay your rent, report a repair and other aspects of being a tenant.

You will find more detailed information in our Tenants' handbook which was given to you when you first became a tenant. Please click here to download the current version of the tenants' handbook.

• How to pay your rent
  Details of how and where you can pay your rent, together with advice if you need it.
• Getting your home repaired
  If you need a repair we tell you whether it is your responsibility or ours and how you can report it to us.
• Transfers, exchanges and buying your home
  You may need to move house or your circumstances change. Here we tell you the options open to you.
• Moving Out
  If you are leaving us we let you know what you need to do.
• You and your neighbours
  Most of us want to live peacefully in our homes. If your neighbours are not allowing you to do this here we tell you what you can do about it and how we can help.
• Having your say
  How you can have your say in the way Family Housing Association is managed.
• Making a complaint
  We may not always get it right and here we tell you how you can let us know and what action we will take.

Shared Ownership - Castle Housing

Many people would like to own their own home but are unable to do so because they are unable to afford a full mortgage for many reasons, such as low income or insufficient savings.

Shared Ownership is not about sharing your accommodation with anyone else, but it is a scheme which allows people who cannot presently afford outright home ownership to get a foot onto the property ladder.

The Deferred Shared Ownership Tenancy gives you the right to buy an additional share at any time, either in one go or in stages, at it's market value so that you could eventually own your own home outright when you can afford to do so. As your share of the property increases, the rent you have to pay is correspondingly lower - this is known as "stair-casing".

It is important to note under Shared Ownership you are the owner and legal occupier of your home.

The following are the certain areas where our Shared Ownership properties are located:

• Morriston, Swansea
• Llangennith, Gower
• Llwynhendy, Llanelli
• Pemberton, Llanelli
• Glanamman, Ammanford
• Ffairfach, Llandeilo

For any queries please do not hesitate to contact our offices on 01792 482702 and ask to speak to an advisor or alternatively write to the below address: