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Home > Applying for Housing

Applying for Housing in Swansea or Neath Port Talbot

If you wish to apply for housing you will need to:

  • Call into our office in Walter Road between 9.00 a.m. and 5.00 p.m, Monday to Friday.


  • Give our Tenancy Management Team a call on 01792 482702 or Freephone 0800 0213930

Please click here for information about Applying for Housing in Swansea or Neath Port Talbot (pdf)

Or click here for information about applying for a Transfer in Swansea or Neath Port Talbot (pdf)


What happens next?

An initial assessment will be carried out to see if you are eligible to come on to our waiting list. This can be carried out face-to-face or over the telephone. A further assessment may then be needed to confirm your details.   

Due to the high demand for our properties, some waiting lists will already have reached the maximum number of applicants allowed on the list and these lists will be closed.

This means that we have more applicants than properties so we may not be able to help you and cannot therefore accept you on to our waiting lists at this time.  If this happens you can always ring back on 0800 0213930 at a later date to check if the lists have re-opened.

If the lists are open for both the type of property you need and where you want to live, we will then take into account your current circumstances, and if you meet the criteria, you can be included onto our waiting list.

Please note: If you have exceptional circumstances you may be able to be placed on our waiting list even if the list is closed.

You do have the right to request a review of your application if you are dissatisfied with our decision and you can do this by putting your concerns in writing  addressed to the

Housing Dept, Family Housing Association, 43 Walter Road, Swansea SA1 5PN

or by email to lettings@fha-wales.com

Once on the waiting lists

We have an on-going review of our waiting lists and you will be contacted approximately every 3 months to check if you are still in need of accommodation and whether your circumstances have changed in any way that may affect your application.

Our properties are offered to applicants in date order, this means that we operate a “first come first served” allocation process.

Any offer of accommodation will be made in writing to you with the all information you need.

If your circumstances change

You must inform us of any change in your circumstances. For example, any new telephone numbers, addresses, marital status, family members etc. By doing this it ensures that we have up-to-date information to support your application.

Swansea/Neath Port Talbot -  Local Authority waiting lists :-

Please ensure that you are also registered with the local authority in your area.  We offer 50% of our vacant properties to applicants who are registered with their local authority in Swansea and Neath Port Talbot.   

Applying for  Housing in Carmarthenshire  

Click here: http://www.carmarthenshirehousing.co.uk/ for more information on how to apply,

or telephone: 01554 742350

A telephone assessment of your current housing circumstances will be carried out and you will be given further advice regarding your housing options.


Applying for  Housing in Ceredigion  

Click here:  http://www.ceredigion.gov.uk/,

or telephone 01545 572181


Applying For Housing in Pembrokeshire 

Click:  http://www.pembrokeshire.gov.uk/

or telephone 01437 764551


For housing in either Ceredigion or Pembrokeshire you will need to complete an application form which you can either download from the above links or telephone and ask for a form to be sent out to you. Once you have returned the completed form it will then be assessed and you will be awarded points based on your housing circumstances which will be explained in your letter of acceptance onto the waiting list.

Affordable Housing

Family Housing has a range of exciting new developments throughout the Swansea and Carmarthenshire areas which may well have that property you have been looking for. (Click here for details)



housing types and locations
example properties
new building projects