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Our performance

We monitor our performance in a number of ways to make sure our tenants and customers receive the service they require. We review these to see what works well, how we make a difference in our tenant’s lives and understand what could be improved.

Below is the latest performance report – Quarter 4 2016/17 (April 2016 to March 2017)

 

Self-Evaluation

The Welsh Government requires all Housing Associations to publish their “Self-Evaluation” against a set of delivery outcomes which are in the Regulatory Framework. In the report we provide an overview of the key areas where we are doing well and the difference we have made and where we recognise we need to improve.

Latest Self-Evaluation Report

Read the Report

 

 

 

STAR - Tenants Satisfaction Survey

We ask our tenants how satisfied they are with the homes and services we provide. The survey enables us to measure satisfaction with our services and to benchmark our performance against other housing associations in order to identify service improvements.

STAR - Tenants Satisfaction Survey

Read the Report

 

 

 

Regulation

The way we deliver services and the measures we set ourselves  are decided with the assistance of our tenants and external regulators such as the Welsh Government, Care and Social Services Inspectorate for Wales and others.

The Regulatory Framework for Housing Associations Registered in Wales sets out the expectations to be met by housing providers to ensure that tenants get a fair deal and that public money is safeguarded.

The aim of the regulatory framework is to ensure that each association is:

  • Well governed
  • Financially viable
  • Delivering high quality services

Click on the link below to read our latest regulatory opinion report:

Regulatory Opinion Report

Read the Report - Welsh

Regulatory Opinion Report

Read the Report - English