Contact Us

We are happy to hear from you at any time

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You can contact us on this page, and also read some frequently asked questions to help you find what you're looking for.

  • 1. Choose a topic
    • Anti-social behaviour

        Choose a question

      • How do I report it?
      • What is it?
        • What is it?

          Anti-social behaviour is behaviour that is likely to cause harassment, alarm or distress to one or more individuals not from the same household. It covers a wide range of problems from vandalism to noise, through to hate crime and domestic abuse. A full list is available in our anti-social behaviour policy.

          Find out more

          Contact us
    • Parking

        Choose a question

      • Can I carry out vehicle repairs?
        • Can I carry out vehicle repairs?

          Only minor repairs can be carried out in your drive and you are not allowed to offer vehicle repair services from your drive. If you have a caravan, you can park it in your own driveway, but not in any communal area.

          Contact us
      • What are the penalties for parking without a permit
        • What are the penalties for parking without a permit

          Many of our housing developments are covered by a private parking enforcement service which means that you can only park if you have a valid permit. Regular patrols are carried out to make sure that no unauthorised parking is taking place – the penalty for parking without a permit is a minimum of £40.

          Contact us
      • Where can I park?
        • Where can I park?

          If you have a driveway or designated parking area, please use it.
          Please do not park your car/van/motorbike where it might cause problems for others.
          Please make sure that any visitors to your home do not cause an obstruction or nuisance to your neighbours when they park their vehicles.
          All vehicles parked on Family Housing land (including your driveway) must be taxed and in a good state of repair. All untaxed vehicles must have a valid SORN certificate (Statutory Off Road Notification) and must not be parked in communal areas.

          Contact us
    • Pets

        Choose a question

      • Can I keep a pet?
        • Can I keep a pet?

          If you would like to keep a dog or cat at your home you must get permission from the Tenancy Management Team first. Please ask permission before buying exotic pets pythons, tarantulas etc. as we have had problems when these types of pet have escaped in the past. If you keep a smaller pet, such as a hamster, guinea pig or fish you do not need permission.
          A decision will be made based on the type of pet you want, the size of suitability of your home and if you already have pets at the property. We can take away permission at any time should your pet become a nuisance to others
          You should not leave any dog out to exercise itself and they must be kept on a lead whenever they are on communal areas. You are expected to bag and bin any dog waste. Exceptions are made for guide dogs.

          Contact us
    • Rent

        Choose a question

      • Other ways to pay
        • Other ways to pay

          There are lots of ways to pay rent including by Direct Debit, over the phone, and at local shops and post offices.

          Find out more

          Contact us
      • Trouble Paying?
        • Trouble Paying?

          The consequences of not paying your rent are serious and can result in you losing your home. By contacting us early on 01792 460192 you will be able to set up an agreement to repay any rent owed.

          Find out more

          Contact us
      • How can I pay online?
        • How can I pay online?

          You can pay your rent online using our website. You will need your Tenancy reference number and debit or credit card.

          Pay here

          Contact us
    • Repairs

        Choose a question

      • Do I need contents insurance?
        • Do I need contents insurance?

          It’s up to you to insure your personal possessions. If you need contents insurance you can apply through a special scheme called ‘My Home’.

          Visit the website

          Contact us
      • What am I responsible for?
        • What am I responsible for?

          We will keep your home in a reasonable state of repair, but there are repairs you are responsible for. It is your responsibility to keep your home and internal decorations in good condition.

          Find out more

          Contact us
      • How do I report a repair?
        • How do I report a repair?

          There are lots of ways to report a repair including over the phone, email and online.

          Find out more

          Contact us
    • Tenants

        Choose a question

      • Where can I park?
        • Where can I park?

          If you have a driveway or designated parking area, please use it.
          Please do not park your car/van/motorbike where it might cause problems for others.
          Please make sure that any visitors to your home do not cause an obstruction or nuisance to your neighbours when they park their vehicles.
          All vehicles parked on Family Housing land (including your driveway) must be taxed and in a good state of repair. All untaxed vehicles must have a valid SORN certificate (Statutory Off Road Notification) and must not be parked in communal areas.

          Contact us
      • Do I need a TV Licence?
        • Do I need a TV Licence?

          You must have a TV Licence if you want to watch or record live television programmes. It makes no difference what equipment you use, whether it is a laptop, PC, mobile phone, digital box, DVD recorder or TV set – you still need a licence. If you are caught watching live TV on any device without a licence you could face a hefty fine. One licence covers any number of TVs etc in your home.

          There are a number of ways that you can pay for your TV Licence from a one off annual payment to spreading the cost by direct debit, weekly or monthly instalments by PayPoint or online or with a Payment or Savings Card.

          Visit the website

          Contact us
      • What information do you hold about me?
        • What information do you hold about me?

          Any information we hold about you is treated in the strictest confidence and in line with all relevant laws. However, we may sometimes need to share some information with other agencies such as our contractors. You can ask to see any written information that we hold about you, please write to our Tenancy Management team at our Walter Road address.

          Contact us
      • Can I keep a pet?
        • Can I keep a pet?

          If you would like to keep a dog or cat at your home you must get permission from the Tenancy Management Team first. Please ask permission before buying exotic pets pythons, tarantulas etc. as we have had problems when these types of pet have escaped in the past. If you keep a smaller pet, such as a hamster, guinea pig or fish you do not need permission.
          A decision will be made based on the type of pet you want, the size of suitability of your home and if you already have pets at the property. We can take away permission at any time should your pet become a nuisance to others
          You should not leave any dog out to exercise itself and they must be kept on a lead whenever they are on communal areas. You are expected to bag and bin any dog waste. Exceptions are made for guide dogs.

          Contact us
  • 2. Choose a question
    Choose a topic

    We're here to help

    Before you pick up the phone, take a look at our self help tool and see if we can help you answer your query online.

    Use the left hand menu to ‘choose a topic’ then ‘choose a question’ to reveal the answer.

  • 3. Find an answer

Visit our office or use the form to contact us.

Location: 43 Walter Road, Swansea, SA1 5PN (Find us on a map)

Reception open: Monday to Friday 9am – 5pm

We run an out-of-hours service at all other times. This is a limited service for reporting emergency repairs that are a safety issue 0800 432 223

You can find a full list of department direct numbers below.

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Our Insurers

Zurich Municipal Insurance. Policy No: JHA-22S331-0013

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