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Home > About Us > Tenant Participation
What is Tenant Participation?
Tenant Participation is about communication – sharing information and ideas. It allows tenants to have a greater say and become more involved in the activities and business of their landlords.
Family Housing Association is committed to tenant involvement and has joined forces with The Tenant Participation Advisory Service for Wales (TPAS Cymru) to develop its Local Tenant Participation Strategy. Click here to view the strategy document (NB Requires Adobe Acrobat Reader)
A Tenant Participation Officer has been appointed to the Association to develop Tenant Participation throughout Family Housing Association, working alongside staff and tenants in order to make sure tenants have a say in the services the Association provides to its stakeholders.
In Spring 2008, the Tenants' Panel was awarded a Tenant Empowerment Grant in order to establish a Property Services Focus Group to involve tenants in the planning, review and delivery of services. Building upon this a Housing Management group has now also been established.
Options for Tenant Participation
You can participate in this by:-
- Becoming a member of the Tenants’ Panel
- Joining a Focus Group
- Joining a Residents’ Association or by forming one of your own
- Submitting an article or photo for the Tenants’ Newsletter
- Entering the Annual Garden or Golf Competitions
- Completing surveys and questionnaires we send you
If you are interested in becoming involved in any of the above or would like to know more, please contact the Tenant Participation Officer:-
Tenants' Panel
Family Housing Association Tenants’ Panel has been running for approximately 12 years and was the first Tenants’ Panel in the county. It started off with only a few and now has increased to 25 members. The Panel meets every six weeks with Officers of the Association at a variety of venues in different locations.
The Panel is made up entirely of tenants, discussing issues relating to all tenants and has been responsible for the introduction of a variety of measures including All Pay Cards, Introductory Tenancies and Decoration Vouchers. Incidentally, B&Q launched the voucher scheme nationally to landlords after the Panel worked with them on the scheme.
Panel members receive organised training on a variety of topics and attend tenant conferences, including the Welsh Tenants’ Federation and the annual Tenant Participation Advisory Service (TPAS) conference in Llandrindod Wells.
Guest speakers regularly attend panel meetings and members interact with them, participating in active discussion.
At present, there are no vacancies on the Panel. However, tenants are welcome to come to meetings as an observer.
If you are interested in becoming a panel member in the future, coming to a meeting as a guest, or would like a copy of the minutes, please contact the Tenant Participation Officer:-
“At the meeting I was warmly welcomed and very soon became aware of the dedication of panel members to ensure that tenants have a say in the services Family Housing Association provides.”
Tenant of Exchange Buildings, Swansea, commenting on his first Tenants' Panel meeting.
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