Welcome...
Click here to visit Family Housing's Welsh language website.
Family Housing Association (FHA) was established in 1975 as a non profit-making organisation. It provides
high quality, affordable homes and services and now manages over 2,000 properties throughout the Swansea,
Carmarthenshire and Neath Port Talbot areas providing homes to meet the differing housing needs of a wide
variety of people.
Our aim is to continue to develop homes for families, the elderly and for those who need care and support.
Family Housing Association (Wales) Ltd has charitable status and is affiliated to the National Federation of
Housing Associations and Community Housing Cymru.
Click below for details of our commitment to the following:
Welsh Language Scheme
Cynllun Iaith Cymraeg
The UK Government is reducing the amount of housing benefit some people can claim. Please click here for more information about the changes which may affect you.
Tenant Participation
Click here for more information about:
Service Standards
We have developed a set of Service Standards in consultation with our tenant Service Assessors and members of staff. These standards have been approved by our Board of Management and give tenants an indication of the type and quality of the services they can expect to receive. Each new tenant will be provided with a copy of the Standards when they sign for their property.
We will use the Standards to measure our services and will set specific levels of performance which we will need to achieve.
Tenants will be kept informed of progress and we will publish our performance against the standards each year in our tenant magazine and the website.
You can download a copy of the Service Standards leaflet here.
Tenant Feedback
We have looked through the results of tenant surveys, focus groups, work carried out by our Service Assessors, complaints and comments you have made.
As a result of the information that you have provided us with, we have been able to provide services that you want in a way that you want them. For details please click here.
GREEN DEAL CASHBACK SCHEME
Get money back for energy efficient improvements to your home with Green Deal. Click here for more information.
Free support and advice on managing debt for people who have money worries or debt concerns.
The Debt Panic Button aims to help people out of the misery of debt and save residents falling into the trap of taking costly advice or consolidation loans which can actually increase financial pressures. Debt help is free.
The Debt Panic Button has been designed to:
- Give you simple clear and free advice if you have money worries or debt concerns
- Give you good recommendations about affordable credit
- Direct you to organisations and resources which can give you good debt help
- Cater to your needs, whether your debt is 'not too bad' or even if you are in 'total crisis'
The Debt Panic Button can be found at:
Max Your Money
The City and County of Swansea, together with other local organisations has developed Max Your Money, a project to help cut the cost of your bills.
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