Click here to visit Family Housing's Welsh language website.
Family Housing Association (FHA) was established in 1975 as a not-for-profit organisation. It provides
high quality, affordable homes and services and now manages over 2,000 properties throughout the Swansea,
Carmarthenshire and Neath Port Talbot areas providing homes to meet the differing housing needs of a wide
variety of people.
Our aim is to continue to develop homes for families, the elderly and for those who need care and support.
Family Housing Association (Wales) Ltd has charitable status and is affiliated to the National Federation of
Housing Associations and Community Housing Cymru.
Click below for details of our commitment to the following:
Welsh Language Scheme
Cynllun Iaith Cymraeg
The UK Government is reducing the amount of housing benefit some people can claim. Please click here for more information about the changes which may affect you.
2013 Tenant Survey Results
To find out more details on the results on our 2013 tenants survey and to download a copy of the full survey, please click here.
Click here to see a copy of our latest quarterly performance card
For Family Housing Association's tenants the LASA Swansea Credit Union offers a new FREE basic savings account and pre-paid debit card. With this account your benefits or wages can be paid directly into it and your rent can be paid from it, helping you to manage your money more effectively. Click here for more information.
GREEN DEAL CASHBACK SCHEME
Get money back for energy efficient improvements to your home with Green Deal. Click here for more information.
You Said, We Did
We have looked through the results of tenant surveys, focus groups, work carried out by our Service Assessors, complaints and comments you have made.
As a result of the information that you have provided us with, we have been able to provide services that you want in a way that you want them. For details please click here.
Water Collect Scheme Update
Our new partnership with Welsh Water went live on the 30th September.
If you are currently an unmetered customer with Welsh Water you will have received updates on payment methods etc.
If you require further information please contact:
- Chistopher Smith - Water Billing Assistant
- Tel: 01792 482764 / 07785 510145
- Email us: Christopher.Smith@fha-wales.com
- Call in our office at: 43 Walter Road, Swansea. SA1 5PN
Anti-Social Behaviour Update
We are pleased to report that Welsh Government have recently recognised and approved our commitment to the Wales Standard.
The aim of the standard is to challenge Welsh social landlords to strive for continuous improvements in services aimed at dealing with anti-social behaviour.
In considering signing up to the Wales Standard, a tenant and staff working group was created which considered the level, quality and scope of services the Association provides and whether they meet the benchmark set by the Wales Standard.
Through the efforts of the working group, the Association has been able to evidence that it fully meets the “working towards” level of compliance of the standard. A robust action plan has been developed in order to meet the next level of compliance.
Opening hours over Christmas.
We will be open for business Monday to Friday, 9am to 5pm, except for the following days when the offices will be closed.
Fri 13th Dec. - Closed from 11.45a.m.
Wed 25th Dec
Thurs 26th Dec
Wed 1st Jan, 2014
For emergency out-of-hours repairs please telephone 0800 435 223
Our Goals: Your Expectations
Click here for information on what our tenants expect from us and what we will do to meet those expectations
Click here for advice on how you can maximise your your income and improve your financial situation.
If your property no longer suits your needs and you would like to move, a mutual exchange with another housing association or council tenant could be the ideal solution. Click here to download a useful guide for mutual exchanges.
Interested in working for Family Housing?
Click here for details of the new Extra Care development in Crymych, Pembrokeshire. (Cymraeg)
Click here to view the Hazel Court web page
Click here for details of the Extra Care development in Cardigan (Cymraeg)
Click here to view the latest Tenants' Newsletter
Email a Department:
Click here to download a copy of the adaptations leaflet (.pdf)
Click here for information on our approach to Tenant Participation
Click here for details on our service standards
Housing Directorate - Regulatory Assessment 2012
(Click here to view the Regulatory Assessment Report and Financial Viability Judgement for 2012)
Insurance Policy Details
(For 3rd Party Solicitors)
Zurich Municipal Insurance Portal Compensator