Welcome...
Family Housing Association was established in 1975 as a non profit-making organisation. It provides
high quality, affordable homes and services and now manages over 2,000 properties throughout the Swansea,
Carmarthenshire and Neath Port Talbot areas providing homes to meet the differing housing needs of a wide
variety of people.
Our aim is to continue to develop homes for families, the elderly and for those who need care and support.
Family Housing Association (Wales) Ltd has charitable status and is affiliated to the National Federation of
Housing Associations and Community Housing Cymru.
Click below for details of our commitment to the following:
Welsh Language Scheme
Cynllun Iaith Cymraeg
Your chance to win £50, £100 or £200!
We need to ensure that we have up-to-date information about you and anyone else living in your home so that we can improve our services.
We hope to do this with your help by asking you to complete a short questionnaire, which will be posted to you over the next few months.
Upon receipt of your completed form, we will transfer your information to our computer database. You can be assured that the information you give us will be kept securely and remain confidential at all times.
If you have any queries regarding why we are collecting this information, please contact Carol Johns on 01792 482762.
Tenant Participation
Click here for more information about:
Service Standards
We have developed a set of Service Standards in consultation with our tenant Service Assessors and members of staff. These standards have been approved by our Board of Management and give tenants an indication of the type and quality of the services they can expect to receive. Each new tenant will be provided with a copy of the Standards when they sign for their property.
We will use the Standards to measure our services and will set specific levels of performance which we will need to achieve.
Tenants will be kept informed of progress and we will publish our performance against the standards each year in our tenant magazine and the website.
You can download a copy of the Service Standards leaflet here.
Free support and advice on managing debt for people who have money worries or debt concerns.
The Debt Panic Button aims to help people out of the misery of debt and save residents falling into the trap of taking costly advice or consolidation loans which can actually increase financial pressures. Debt help is free.
The Debt Panic Button has been designed to:
- Give you simple clear and free advice if you have money worries or debt concerns
- Give you good recommendations about affordable credit
- Direct you to organisations and resources which can give you good debt help
- Cater to your needs, whether your debt is 'not too bad' or even if you are in 'total crisis'
The Debt Panic Button can be found at:
Warm Wales energy saving project comes to Swansea
Hundreds of homes in Swansea will soon become more energy efficient and cheaper to run
thanks to the Welsh Assembly Government ‘Arbed’ Scheme. Coastal and Family housing,
together with the City and County of Swansea have joined forces with npower to put
together a groundbreaking scheme that means many homes (both Tenants and Home
owners) may qualify for this special Government initiative free of charge. Warm Wales will
be running the scheme on behalf of these organisations.
Click below for more information:
Max Your Money
The City and County of Swansea, together with other local organisations has developed Max Your Money, a project to help cut the cost of your bills.
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